In evidenza

Doing business through listening

orecchio

We only see what we know” said once Goethe.

In entrepreneurial terms we do often the same. But, even more important we do often “listen only to what we like”. And, if we do, the chance of remaining what we are or, even worse, to fail, is very high.

Listening is entrepreneur’s very first friend, because is a powerful way of processing ideas, intuitions, emotions. Seeing sometimes can be immediate but also misleading, whereas listening can’t. It involves time and patience.

In conducting business, you’ll be busy with almost constant change management and with lots of people pretending their expectations to be taken into consideration by your business model. Both of these processes don’t involve at first speaking/pitching, but (apparently) the contrary: developing a deep listening attitude.

There are so many obstacles between a normal and an outstanding listening skill.

Many entrepreneurs and managers see their potential stakeholder like a mere on-demand moral support and reconfirmation service: as not so careful listeners they “download” from their words and messages only what they like and assume that counts as a reconfirmations of the ideas they already have.

More difficult, challenging and useful is being ready to analyse and listen even to those facts and consideration that at a first sight clearly contradict their own theories, being also prepared to change perspective for a while in observing reality.

So if as a human being and an entrepreneur you may learn to switch perspective and use for a while somebody else’s eye, your  listening skills and techiniques  instead are probably what more deeply personal and unique there is in your own identity. Nobody can listen the way you do nor you can ever do it in somebody else’s way. Therefore is so important and can make the difference for your startup project

Skilled listening, is a way of generating and testing new business ideas: it means in facts being able to pay attention to phenomena, eliminating background noise, and get the essential feedbacks from stakeholders, summarizing the content of their word. Mirroring, but in a creative way. (Then probably the better firms are the ones that are able not to mirror but to match, compensate and sometimes even counteract stakeholder messages, but that request time and starts anyway from a good listening phase)

In the end, that’s what a business plan represents: an entrepreneur is someone that find an original way of listening and then of creatively paraphrasing customers’ messages and statements in a way that both sound inspiring and reassuring.

What is essential is invisible to the eye”…but most of the times it can be well perceived by the ears!

 

Annunci
In evidenza

Is it beautiful?

 

nike.PNG

Is there enough beauty in your firm?

What’s the real motivation behind starting a business up nowadays?

We all know is difficult, hardly successful, time consuming and sometimes lead us to ruthlessy confront with our weaknesses.

Is probably because a real entrepreneur is somehow like an archaeologist, relentlessy looking for some hidden beauty.

Beauty tends to feel like something that must be found in special places—like museums and galleries.

There is neither a ISO standard about beauty, nor a spreadsheet. But the very first question every entrepreneur should ask himself before starting a new business is exactly this one “Is it beautiful?”

Look at the market nowadays: every firms wants to be customer-centric, adapt as much as it can to customer taste, make customer happy: only beautiful things have this ability, because beauty is talking an universal language, neither classic nor modern, able to communicate with everyone. And it may represent a promise of happiness.

Therefore beauty may represent a success- detonator for your business, being able to open the way to happiness, because happiness in the end is strictly related with interaction with beauty: observing something beautiful, experiencing something beautiful, creating something beautiful.

Keep you customer in contact with beauty, and he will be certainly happy: the big seven factors commonly addressed as happiness markers, such as wealth, family relationships, career, friends, health, freedom, and personal values will come right after.

Moreover, most of startuppers look for an efficient organization, able to offer not just effective/efficient performances, but also able to easily adapt to circumstances (and, theoretically, to almost every customer’s request) and to be memorable: there again, beauty plays a role, because what they are really looking for is a way of designing beautiful processes.

Every process in the end is a flow chart, like every painting is made of colours, but there is a slight difference between the Mona Lisa and a forgery.  So, be creative in designing your business, even with the elements that seem “cold”: beauty is contagious so even a flyer, a visiting card, am office, a presentation, a logo, a packaging may represent an important fact.

bruco farfalla

Nowadays, there are firms that created in their organizational chart the role of Chief Happiness Officer, in its essence, an HR Manager with the task of engaging employees, motivating them and raising performance levels through the enhancement of their happiness level. We believe instead that putting managers in charge of searching/pretending from their resources non just a high performance but a beautiful performance, and training people to always look for some inspiring beauty all around them, even in the small details,  is even more important.

In evidenza

The next little thing

 

mattoni

Probably everybody knows that story about a guy who meets three builders on their lunch break. “What are you doing today?” he asks the first. “I’m putting brick after sodding brick on top of another,” complains the first. “What are you doing today?” he asks the second. “I’m building a wall,” replies the second. But the third builder instead replies: “I’m building a cathedral!”

Clearly, the encouragement between the lines is that you really need to get out of the so-called “Doorway Effect” and that a process as well as an action needs to be thought of at multiple levels if it has to be successful.

So that means that the first two builders were wrong?  We can answer by saying that “Rome wasn’t built in a day”: if you don’t start putting (efficiently) a brick on top of another there will be no cathedral at all.

As strange as it may sound, in the real world the same person can’t exist in two times and places, but firm can

                     .the next little thing

If you look at the big picture, suddenly the cathedral will appear in your eyes. Then probably you’ll be inclined to concentrate with the following things:

benchmarking: how the other cathedrals were built?  How do they look like?  Which is the most beautiful?

innovation: what’s next? Real innovation means projecting a new cathedral or instead thinking about a breakthrough building something completely different of even more ambitious?

If instead you are one of the first two builders, welcome in a completely different world. Welcome in the world of incremental innovation. In such a case innovation is about:

benchmarking: mostly an internal matter. Who’s the most efficient builder? Who, between the subjects performing task similar/equal to mine, is adopting an approach that can be transformed into a best practice?

improving the process: how can I put a brick on top of another quicker (and better) than ever before?  Can I think of adopting some slightly different material?  Can I reduce errors/waste?

innovation:  mostly incremental.  The most widespread kind of innovation. It means an innovation that concerns an existing product, service, process, organization or method whose performance has been significantly enhanced or upgraded.

Here is the point. In your organization you need to frame both things: both the brick and the cathedral. Looking for disruption will be an healthy and wonderful bet on a different future, but in the end every great innovation will become routine and incremental innovation is the only thing that will allow your firm to stay ahead in business. And this  matters for every firm and business environment, not just for low-wage countries or ow- and medium-technology industries or mature firms.

Yes, because incremental innovation is important, being largely the dominant form of innovation.

In facts, blue ocean is some kind of unicorn. Rounded on the side of caution 90% of innovations is like that: a small continuous process where innovation is always in the next brick, or wall. In facts, buliding a new cathedral can be challenging, being disruptive can be fashionable and sound positively ambitious too, but at the other side its a very complex process, rather than a discrete event, and generally implies a sophisticated and risky process

And so what?

There are anyway some typical warnings to be taken into account:

Is your firm sensitive to incremental innovation? This is strictly related to giving the chance to your team to exchange their experience, concentrate on product/service specification, register/formalize those small improvements

Does your firm reward incremental innovation?  This not just about providing training and know how but also being ready to timely transform a series of positive experiences and practices into best practices, and into a continual advance in change management process,

-does your firm look for innovation hidden in (apparently) daily /routine processes and practices?

matrioska

How is R&D managed inside your company? What about  its objectives and priorities?

That will be a useful exercise: from time to time, asking your team about the way they see their job. Are they taking the brick/wall or cathedral side?

 

In evidenza

The Naked Pitcher presents: LAB-ON-CHIP & BIO-DATA ANALYTICS. A new event.

lab on chips and biodata

Recent interdisciplinary scientific developments and new technologies in the near future will allow, thanks to new diagnostic approaches, to abandon a system where prevention is sporadic and medical intervention is conceived right after the onset of a disease and move on to a new preventive, predictive, personalized model with routinary, constant on going controls.  We would then move from a structured model to treat the diseases to a structured proactive model to prevent the onset of diseases, which would allow all citizens to enjoy those social rights enshrined by the Constitution, specifically the right to health, while reducing global expenditure on health.

 

 

 

Thanks to Dr. N. Mastrolia for his special  effort on this field. The Naked Pitcher takes part and supports the Eleatiche Study & Reseach Centre on Possible Futures and Scenarios “Eleatiche – Centro Studi sui Futuri Possibili” .  

locandina napoli chips and biodata

In evidenza

Mismanagement 2: some further antidote

 

 

torre d'avorio

 

Due to the interest on the previous article (Mismanagement) here some further clarification and (hopefully) useful “mismanagement predictors

  1. Communication: many ISO standards and reporting guidelines too are concerned with concepts like “stakeholder engagement”/ “communicating with stakeholder”. Make sure that managers into your organization do not operate in vacuum: management is certainly made of a personal vision and some important beliefs, but is mainly about keeping a constant contact with reality, and performing as many “reality checks” as possible. Therefore, in this field, the sooner the better; introducing and using such standard as ISO 9001:2015; ISO/IEC 20000 and guidance or reporting guidelines such as ISO 26001 or GRI (https://www.globalreporting.org/Pages/default.aspx) forces even the most reluctant manager to have an (official) dialogue with representatives of the “real “ world. To hear their voice, to answer their questions, makes more difficult mismanagement and unrealistic or just selfish behaviour to take place. Keep also in mind that the above mentioned standards are based on a widespread concept of sustainability: it means getting used to evaluate managers not just for their immediate results, but also based on how sustainable those results are;
  2. Training: training means empowering people; it means also knowledge sharing: being most of the companies nowadays based on knowledge, having in place an advanced training program is certainly a powerful message. It means that your company is creating the preconditions for reducing information asymmetry between different organizational levels, and, most important, the preconditions for supporting change through the creation of a new (internal) generation of managers. Generally speaking, organizations that support individual change show aòso a much better overall organizational readiness to change at all levels;
  3. Permeability: sometimes, an organization loses the capacity of timely transmitting the right signals through all the different organizational levels, like it happens in a body when nerves get damaged. That equals to slowly insulating managers in an ivory tower. Mismanagement can therefore occur as a result of a not intentional behaviour, but instead of an organizational pathology that drastically reduces firm’s sensitivity for changing environmental conditions;
  4. Customers: in many innovative business models, customer is CEO, being able to determine product/service changes, influence company’s marketing and communication, etc. A possible antidote to mismanagement is to renovate from time to time the extensive survey on “customer’s needs/voice” that surely every founder performed at the very beginning of its entrepreneurial journey. Just because you were once able to listen carefully to your customers, it doesn’t necessarily mean that now it has to be always the other way around (customers passively adopting your smart product/services);
  5. Suppliers: yes, suppliers are very important partners. Sometimes even irreplaceable. But suppliers are firm too, and exactly like clusters and networks of firms can suffer the effects of mismanagement resulting in an irrational or dysfunctional decision-making outcome that discourages critical evaluation of alternative viewpoints. So from time to time, experiencing and testing new approaches, experimenting new partners starting from non-critical processes can provide to the management an healthy internal benchmark. In fact, not always relying on the usual solutions is a good antidote to mismanagement too.
  6. Organizational climate: Yes, is very important to enjoy a positive organizational climate. Everybody knows that. But a two things should be stressed more than others:

a)The importance of a mistake. The ability of management to address and communicate with examples, because it seems that especially managers are afraid to set the right example by openly admitting they did something wrong (not understanding that there is much more to learn from a mistake than from a success), but if they do, they develop antibodies to mismanagement and so does the organizations they lead, because they are permitting a person to do things incorrectly or make errors of judgment without consequences, empowering themselves and learning how to take and handle risks. Mismanagement occurs where and when an organization is not taking risks anymore;

b) Organizational Forgiveness: it’s an important antidote, because it means being able to accept conflict, accept different point of views, leading the organization objectively and without taking revenge on those standing on the other side of an issue and opposing a change.

In evidenza

Mismanagement

virus

Mismanagement is a virus affecting all kind of organizations, in every state of their growth. Mismanagement is a real plague of entrepreneurship,

Mismanagement can be seen as a degeneration of leadership, when leaders stop producing added value for their firms and literally feed on their own organizations, sometimes causing its death.

Why is that?  There isn’t probably a specific reason, but a combination of many causes.

Bringing competition inside the organization instead that concentrating outside is one of them; excess of self-confidence is another: just because once you were  successful, that doesn’t make you all of a sudden a world’s expert on everything. (Know one’s limit is the key for success: as a manager and leader you should know that is exactly there, reaching the limits of your abilities, where you should find partners and teammates ready to help you integrating your skills)

Mismanagement is often connected with the trend of over-simplifying problems; not considering possible alternatives and assuming that compromise in necessarily negative.

As a matter of fact, a good manager, a leader, is one able to recognize a mistake, and transform it into an opportunity of improvement: sometimes instead is easier to blame someone else for your problems, bring into play “external factors” for misfortune (Yes, Napoleon used to ask, before promoting someone at his service “I know he’s a good general, but is he lucky?”, but I think that a manager should mainly be architects of their company’s fortune).  This is very often associated with ambiguous internal communication/talking company’s jargon: then communication within the company is meant only for initiated members, excluding the rest of the world.

Finding/inventing an (imaginary) enemy” is a common strategy adopted when motivation or enthusiasm is on the wane, but this is good only if we are discussing about healthy competition. Healthy competition provides motivation but this is not the case if a leader is constantly managing the firm against something or someone looking for destruction rather than construction.

Somehow this is about self-deception; mismanagement uses information asymmetry inside the organization to focus the attention of middle management and human resources towards fake targets; it’s always easier to deceive ourselves than someone else.

But the “find an enemy” syndrome attacks the organization too: mismanagement brings into the organization the culture of suspicion, an overall and contagious lack of confidence in each other’s skills, and this is sometimes able to jeopardise company’s ability to take decisions; Due to this general feeling of mistrust is easier:

  • Taking too quick decision, trusting only your own faction opinion;
  • Deciding not to decide, when in doubt that a certain decision might be favourable to “internal enemies” (the other faction);
  • Looping the decision process

When an organization breaks up into factions, you are missing the big picture: instead always act (professionaly) local but feel global: give the best highly specialized contribute to your company, but never miss the big picture. Just because you’ve got done properly your piece of the puzzle it doesn’t mean your job is over. Final success depends also on how conscious and respectful you are of the colleague who’s in charge of putting the last piece.

Let’s put this way: “Don’t ask what your company can do for you, ask what you can do for your company”!!!

Mismanagement has sometimes huge consequences:

  1. Improper use of resources;
  2. Bad (or even impossible) strategic planning;
  3. improper use of datas;
  4. Loss of company’s identity .

Here a test to perform in order to avoid mismanagement practice and discover its early symptoms:

  1. Is internal training efficient? There are enough investments on this process? And in measuring effectiveness of delivered training?
  2. Management invest and improves internal communication? How long it takes for bottom-up communication? Hoe many “filters” there are? (f.i. is possible that a message/suggestion form the base reaches the attention of CEO?)
  3. Is company investing in R& D as it happened before? What happens next to projects? Is the time to market of relevant ones in line with the past?
  4. Is management conducting routine company’s organizational climate surveys?
  5. Is company measuring (when possible in many active and alternative ways) customer satisfaction and listening to the “voice of the customer”?
  6. How you will define overall company’s transparency?
  7. Is turnover trend under control in your company?
  8. From time to time, is company performing surveys on suppliers/evaluating possible new ones?
  9. Concerning communication and decisional processes: is possible to define and to keep under control an overall “crossing time”, expressed as time needed for an information to be delivered crossing all company’s organizational and decisional levels or for an authorization to be given to someone into the company? Is this time proportional to the importance of a certain decision?
  10. Is your organization feeling comfortable with the concept of recognizing a mistake? F.i. is taking care of internal and external claims? There is space for submitting complaints or simple suggestions? Is internal communication using only words like “success”/“challenge”/ or also words like the concepts of “issue”; “difficulties”, “experience”; “challenge”? Sometimes apologize is an act of courage and true leadership.

In evidenza

Starting up, integrating up

COMMUNITY STARTUP

Is entrepreneurship a facilitator to cultural and social integration?

Lately, while talking with a friend who recently started up an ethnic newco in the food distribution industry, he suggested that young entrepreneurs, especially if established in foreign countries as a migrant business should make an extensive use of funding/crowdfunding platforms not just for mere financial reasons but also in order to accomplish a social and a cultural task.

Is difficult to get investors to know about us, to soundly evaluate our own specific needs and values and overcome their scepticism especially when our idea is designed mainly to serve local communities or minorities” he said.  Therefore he added “with my success I can produce value for my community and beyond, but even with my failure I’ll spread my cultural and entrepreneurial values and I’ll get more and more people and potential investor to know and appreciate them; I’ll make it easier for myself and for future entrepreneurs like me”

The same happens for some interesting Muslim startups reported troubles in tapping capital sources from investors that can fully understand Shariah rules and appropriately value their markets.

This sometimes impairs value creation within the territory where those startups act, because they just don’t have some appropriate partners providing services overthere.

Entrepreneurship therefore can represent a way to overcome problems and favourite integration, and forums, angel investors, mainstream VC and equity-based financing can probably in this case boost this process much better than other traditional financing channels.

And this is important, because entrepreneurship is inherently a growth, transcultural and transborder factor for society, because for its nature believes in value creation, communication with an always larger base of consumers, growth through partnership etc etc

We all know, 9 times out of 10 starting up isn’t successful at all. What we do with this stories? We learn from failure, is the most common answer. For ethnic, migrant community and minority entrepreneurship probably there is an extra value and meaning to learn, even from their stories of failure, and this extra value to be learned is about starting a “mind the gap/close the gap” process.

Investing in a migrant or minority startup represents in facts a higher risk from investor’s perspective. There is a cultural gap to overcome. Their “traditional” questions to every startupper are:

  1. Is this idea viable/feasible?
  2. Will it be enough to overcome customer laziness?

For a community or an ethnic startup, the typical additional questions are:

  1. Are we culturally prepared to understand the value of this proposal
  2. Is this consistent and compatible with our rules and regulations
  3. Is this niche-market big enough for getting the expected reward?
  4. Will it ever be bigger (will this product of service ever become a mainstream one)?

…and sometimes these additional questions are likely to completely stop the process.

However, not always this way to think is correct as well as not necessarily an ethnic startup represents a riskier activity. For the same reasons, serving a market niche is not necessarily a bad thing, especially if that niche gives the access attractive, uncontested blue ocean and the proposed idea is really innovative.

Therefore, using a mainstream funding platform, a crowdfunding platform etc can represent a way to make it easier for you and for the future entrepreneurs who will accept the challenge, because this tools generally give to the ethnic, migrant and minority startuppers the possibility to tell their stories, exchange their point of views with other entrepreneurs, to get investors more familiar with their business views, with the values they are trying  to carry in their business plans.

Tell always your story, then!!! And, most of all, the difficulties you experienced.

Every entrepreneur should get the same chances of presenting their idea and of being objectively evaluated for the value of their plans.

To make this chance of integration trough entrepreneurship something more than a dream, such a kind of startups certainly need more than others:

  • To have a special assistance on their business plan, not providing generic models but taylor-made ones;
  • to get some clear specifications regarding the different legal and juridical forms for a start ‐up, and related issues i.e. from fiscal responsibility point of view;
  • to gain the access to funding platforms able to give space for their stories and connecting them properly with potential investors;
  • to get incubation services able to encourage a cross fertilization process between entrepreneurs sharing different ideas and cultures, avoiding isolation and dangerous monocultural approaches;
  • to obtain the access to training services to acquire an appropriate financial culture and the possibility to adopt suitable financial products.
In evidenza

The secrets behind a product specification

What is a Product Specification?

Is what makes you stay tuned with customers’ problem.

The official way to define sounds something like: “a document that provides critical defining information about a product and a full set of requirements; it may include images that visually illustrate the product and note distinguishing characteristics”

inizio target

So product specification is what makes you sure to hit the target with your business idea.

You simply cannot wait for customer request. They will be:

 

THE MIST

generic (what your customer is telling you likely will be reported to your competitors too)

misleading because of information asymmetries (f.i. about new technologies they don’t know/use)

chaotic and full with expressed but also with unexpressed/implicit requirements (obvious for them, not necessarily for you!!!)

not innovative (customer is lazy and used to what is already standing in the market, you are the innovator!!!!)

So to get out of the “customer mist” you need to be proactive and anticipate customer requests; and in order to do that you have to:

write down a one- page product specification (there are endless models on the net to use for this purpose)

ask different people with different roles in your company to do the same exercise.

You will soon realize that also in your company there are many ways to see and describe the product and to write down its requirements, its structure, the operations/processes behind it.

TRE VISIONI

 

Don’t get scared and work as a team, constantly asking yourself:

  • What are we building and why/for who?

  • What kind of customer problem we have in mind to fix?

  • What we want to achieve? How the final product will look like?

  • How we can reasonably and reliably measure its success?

You’ll then realize that your ideas will finally start to converge. Welcome back to your company’s purest pirit: its vision!!!

CONVERGENZA

Having a product specification (the sooner, the better) in the early stage of firm development will help you to:

-reducing costs and investements;

-establishing a moreclear and productive relationship with partners (f.i supply chain, outsourcers, etc);

-reducing risks;

– getting quickly and efficiently customer attention and trust

-having a guarantee of customer satisfaction

 

…AND FEEDBACK!!!

inizio target

Yes because, through the specification, you can start a continuous process of improvement and optimization, getting precise and punctual feedback by partners and customers.

In evidenza

Test: the key

the key

THE TEST

Here the solution….

THE CHEST– FIRM’S IDENTITY

the chest

 

The chest represents your own company or better, the perception that you have of it. If it is small, it may indicate an identity that is not yet well defined. A chest well located and grounded in the landscape, on the contrary, indicates confidence in your own means. A very large and heavy chest, like a metal chest  or a chest closed with a padlock, could indicate excessive rigidity and lack of readiness for change. An open chest, damaged or suspended in the air could indicate doubts or uncertainties about the business idea.

THE BOAT – THE VISION AND THE PLAN

the boat

 

The boat represents the business objective to be achieved, the related vision and planning. It also represents entrepreneurial inspiration. A boat of a light colour can represent the search for an ideal perfection of the business model, that in your perception remains somehow still partially unexpressed. A boat that shakes a lot in the waves can denote your impatience. A blue boat can denote confidence in the technical and operational potential of your company. A black boat may indicate a desire to make one’s own business plan more serious and complete. Is the boat very far? If it is far from the chest or offshore, then it means that maybe you are experiencing or perceiving difficulties with regard to the realization of your project or that it is actually perceived as stressful. If the boat is already at sea near the chest, you are ready to embark on your entrepreneurial journey. However, if it is in bad condition or even out of the water, it may indicate that you have some doubts about the realization of your project. If there is someone on the boat ready to steer the boat for you, it may indicate some doubts or a lack of  leadership skills.

THE QUAY – STAKEHOLDERS AND RELATIONSHIP

the quay

 

The quay represents your chance of crafting business relationships and collaborations in general. If it is small or damaged, you probably cannot rely on many partners who can help you realize your business idea: either you are not surrounded by the right people or you are too suspicious and not able or interested in working in a team or in a network

THE STORM – THE TROUBLES

the storm

 

The storm represents the difficulties encountered in realizing one’s business idea. After the storm passes you should review all the positions and changes caused in your scenario. After the storm you can evaluate your assertiveness and resilience, your ability to react to everyday problems.

 

In evidenza

Who,exactly, are your stakeholders?

STAKEHOLDER

We insisted on this subject so many times. Startupping for us is the art of involving someone with the development of an idea able to create value.

But exactly with who are you supposed to communicate?

With stakeholders, obviously, one may say. A stakeholder is anyone with an interest in your business.

But sometimes this area of business planning is neglected and even the word “stakeholder” is so generic and hazy.

A more common and widespread way to consider the problem is: a stakeholder is anyone we could meet along our entrepreneurial journey and that shows, proves or somehow pretends to have something to say about us and the way me manage our business. Or maybe, someone we would like (in our dreams) to have as stakeholder.

We believe that in reality stakeholder engagement is a value creating/mandatory activity to be performed on a regular basis since the very first moment in your startup development.  At least for two very good reasons:

corporate identity: you can engage with third parties only if you know who you are. Any entity willing to communicate with another one should beforehand define its identity. There is no communication if there is not a well defined “me” area and and therefore an external environment to relate with (“the others” area) So is in business too.

risk management: excluding some specific and internal risk factors, strictly connected with technical aspects related to the supplied service/product, all the rest is somehow originated by the nature of the relationship with stakeholders. Probably, the same concept of risk is deeply linked with stakeholders. If risk is defined by the likelihood of an event and the caused damage, is clear that the concept of damage is bonded (and it changes accordingly) with stakeholder’s perspective. Damage for customers (not getting what they paid for)  damage caused to investors (not getting their reward),damage caused to community (f.i   the environmental impacts). So is important to involve them in their risk management approach: the sooner, the better.

But who these stakeholders might be?

  • Investors – owners, bank, VC or investor
  • Business consultants – someone providing specific and valued knowledge
  • HR – management/owners and staff; the interest of human resources in the business’ performance is therefore obvious; addictionally, management may have extra concerns concerning risk and liability (depending on startup’s liability status, the owners might have risk to their personal wealth)
  • Customers – increasingly looking forward to know everything not just about your product/service but instead about the firm itself, and moreover about you as a founder. This means that nowadays there are increasingly more ways a customer may assume to be affected/influenced by your company’s behaviour. Take into the due account this aspect!
  • Suppliers – and moreover outsourcers, controlling specific and value-adding processes of your value chain
  • Government, authorities and certification bodies– concerned about business health, business compliance and reputation, impacts on society, local community , public health and on environment and of course in having firms able to pay taxes.
  • Media

And, once you started with this stakeholder management process, what about your goals?

They should be at least some of the following:

increase their risk tolerance towards having a relationship/investing/collaborating with your firm

increase their trust, not just in your product/service nor in the firm, but in you as a manager and/or as a founder

increase their commitment, for instance with your vision, your business model or just your value proposal

making them always willing to tell you the truth about you and your company: this topic is of course strictly related with the concept of trust and with your ability of making them feeling comfortable when communicating with your firm’s representatives.